Kandy Clothings knows the importance of having what you ordered as soon as possible and we pride ourselves on on having a fast order turnaround and delivery times. After placing your order with us we aim to have it off to you within one business day of receiving payment. Our daily cutoff time for dispatch is 3pm Melbourne time, if your order and payment is received before this time it will be shipped out on the same day. (Subject to stock availability)

Information for Australian Customers

Most orders shipped within Australia are delivered by Australia Post. We prefer to use Express Post as these have a garunteed next day delivery (to most postcodes) and have a tracking feature. We also provide the option for regular post and these parcels can be expected within 3-5 working days. We recommend that if you are not home during business hours that you get your parcel sent to you at work. If delivery is attempted but no-one is home then a card will be left asking you to collect your parcel at your local post office.

The postage rate is automatically calculated based on the weight of the items in your cart with the various delivery options and prices presented to you when you go through the Check Out system.

Information for International Customers

International orders are sent by Regular Airmail. Cost is calculated based on your location and the weight of the items in your cart. You can get a quote for shipping costs by adding records to your shopping cart and clicking "checkout" (you will need to have an account and be signed in for this feature to work). The maximum weight we can ship overseas is 10kg, orders over this weight will be divided into seperate orders.

Returns

Please choose carefully as products may not be returned unless they are faulty by manufacture or have been sent in error. If you have a product you wish to return you must email us for a Return Authorization form and send the items back to us within 14 days from the date your order was shipped with your Return Authorization number clearly marked on the outside of the packaging material.